Refund policy
We want you and your dog to enjoy FurVia toys. This covers returns for Australian online orders.
Your Australian Consumer Law rights still apply if a product is faulty or not of acceptable quality.
Change of mind
- Within 30 days of delivery.
- Must be unused and resalable (not chewed, played with, washed, or damaged after you received it).
- Email hello.furvia@gmail.com with your order number first. Don’t post anything back until we reply with the return address.
- You pay return postage.
- We’ll refund the amount paid for the returned item to your original payment method. The original shipping fee is not refunded.
Faulty, damaged in transit, or wrong item
- Email hello.furvia@gmail.com with your order number and clear photos or video of the item, the fault or damage, and the packaging if available.
- Once the issue is confirmed, FurVia will provide a remedy in line with the Australian Consumer Law.
- For a major problem, you can choose a full refund or a replacement. For a minor problem, we will repair, replace or refund the item as appropriate, at no cost to you.
- If we ask you to return the item, we will reimburse reasonable return postage costs once the issue is confirmed. Please wait for our return instructions and keep your postage receipt.
Final sale items
Items clearly marked “Final sale” cannot be returned or exchanged for change of mind. This does not affect your rights under the Australian Consumer Law. If an item is faulty, damaged in transit or incorrect, please contact us for assistance.
Refunds
Approved refunds go to your original payment method. Banks may take a few extra days to show the credit.
