Shipping policy

Shipping within Australia

We deliver to all Australian states and the ACT. We currently do not deliver to the Northern Territory. Available shipping options, final charges and estimated delivery times are shown at checkout.

  • Orders are usually dispatched within 1–3 business days after payment.
  • Delivery times depend on the carrier, packed parcel size and destination.
  • You’ll receive an order confirmation by email, followed by tracking information when available.

Standard shipping rates

  • QLD, NSW, VIC, ACT and SA: $9.95 standard shipping. Eligible orders with a discounted merchandise subtotal of $89 or more receive free standard shipping.
  • WA and TAS: $14.95 when the discounted merchandise subtotal is under $89, or $9.95 when it is $89 or more.
  • NT: We do not currently offer delivery to the Northern Territory.

Chargeable and cubic weight

Carriers may calculate a parcel’s chargeable weight using the greater of its actual weight and cubic (volumetric) weight based on the final packed dimensions. Large, lightweight parcels can therefore cost more to ship than their actual weight suggests.

Oversized items

Oversized items have separate shipping rates and are not eligible for free shipping. For mixed orders, oversized items count towards the $89 discounted merchandise subtotal used to determine whether standard items qualify for free shipping. The oversized shipping rate will still apply. Mixed orders may arrive in separate parcels.

Remote and regional areas

Some remote or regional destinations may not qualify for promotional shipping rates and may incur an additional delivery fee. If an address requires an unexpected carrier surcharge, we may contact you before dispatch to discuss available options.

Address accuracy

Please check your delivery address carefully before submitting your order. If a parcel is returned because the address supplied was incorrect or incomplete, you may be responsible for the cost of re-shipping.

Delayed or missing parcels

If your parcel is delayed or appears to be missing, email hello.furvia@gmail.com with your order number, and we’ll help investigate.